Blue Zephyr Cruises
Effective Date: 29 Nov 2025
Blue Zephyr Cruises ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make bookings, contact us, or interact with our marketing communications.
1. Information We Collect
1.1 Information You Provide Directly
When you book a cruise or use our services, we may collect:
· Full name, date of birth, nationality, and gender
· Passport or government-issued identification details
· Contact information (email address, phone number, postal address)
· Payment and billing information (credit/debit card details, billing address)
· Emergency contact details
· Dietary requirements, accessibility needs, and medical information relevant to your cruise
· Travel preferences and special requests
Health and medical information is processed solely for purposes of ensuring passenger safety and compliance with maritime and port authority requirements, in accordance with Article 9(2)(c) and (h) of the GDPR.
1.2 Information from Contact Forms
When you submit inquiries through our contact forms, we collect:
· Your name and email address
· Phone number (if provided)
· The content of your message or inquiry
1.3 Information Collected Automatically
When you visit our website, we may automatically collect:
· IP address and device information
· Browser type and operating system
· Pages visited, time spent on pages, and navigation paths
· Cookies and similar tracking technologies (see Section 6)
1.4 Information from Marketing Activities
Through our marketing campaigns, we may collect:
· Responses to advertisements and promotional materials
· Newsletter subscription preferences
· Interaction data from social media platforms and advertising networks
2. How We Use Your Information
We use your personal information to:
· Process and manage your cruise bookings and reservations
· Communicate booking confirmations, updates, and travel documentation
· Process payments and prevent fraudulent transactions
· Respond to your inquiries and provide customer support
· Comply with legal requirements, including immigration and port authority regulations
· Send promotional offers, newsletters, and marketing communications (with your consent)
· Personalize your experience and provide targeted advertisements
· Improve our website, services, and customer experience
3. Legal Basis for Processing We process your personal data under the following legal bases:
· Contract Performance: To fulfill our booking and service obligations to you Legal
· Obligation: To comply with applicable laws and regulations
· Legitimate Interests: To improve our services, prevent fraud, and conduct marketing
· Consent: For marketing communications and certain cookies
4. Sharing Your Information We may share your personal information with:
· Cruise operators, hotels, and travel service providers necessary to fulfill your booking
· Payment processors and financial institutions
· Government authorities, customs, and immigration officials as required by law
· Marketing and advertising partners (in anonymized or aggregated form)
· IT service providers who support our website and booking systems
· Professional advisors, insurers, and legal representatives
· We require all third parties to respect the security of your personal data and treat it in accordance with applicable law.
· We do not sell your personal information to third parties.
5. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your data remains protected. Such transfers may include service providers, port agents, insurers, and maritime authorities located outside the European Economic Area.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to: Enable essential website functionality Remember your preferences and settings Analyze website traffic and usage patterns and deliver personalized advertisements across platforms You can manage your cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.
7. Marketing Communications
With your consent, we may send you promotional emails about special offers, new cruise destinations, and exclusive deals. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Please note that even if you opt out of marketing, we may still send you transactional communications related to your bookings.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years after the completion of travel for legal and regulatory compliance purposes.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
· Access: Request a copy of the personal data we hold about you
· Rectification: Request correction of inaccurate or incomplete data
· Erasure: Request deletion of your personal data (subject to legal retention requirements)
· Restriction: Request limitation of processing in certain circumstances
· Portability: Request transfer of your data in a structured, machine-readable format
· Objection: Object to processing based on legitimate interests or for direct marketing
· Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise your rights, please contact us in writing using the details provided below. We will respond to your request within the timeframe required by applicable law. You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA).
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our website is not directed to children under eighteen (18).Our website and services are not directed to, and we do not knowingly collect personal information from, individuals under the age of eighteen (18). If we become aware that we have inadvertently collected personal data from a person under eighteen (18), we will take immediate steps to delete such information. If you believe we have collected information from a person under eighteen (18), please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Blue Zephyr Cruises
Email: [email protected]
Phone: +30 211 267 8299
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.